Refund Policy
Please read our refund policy carefully before making a purchase. We want you to understand our policies regarding digital products.
Important Notice
All sales on OTTSewa are final. Due to the digital nature of our products, we do not offer refunds once a purchase has been made and delivered. Please review all product details before completing your purchase.
Policy Overview
At OTTSewa, we strive to provide the best digital subscription experience in Nepal. This refund policy explains our guidelines for handling purchase-related concerns and the circumstances under which we may provide assistance.
Because our products are digital in nature and delivered instantly, traditional refund policies don't apply. Once a digital code is delivered, it cannot be "returned" in the traditional sense. This policy exists to protect both our customers and our business while ensuring fair treatment for everyone.
No Refund Policy
All purchases of digital products, subscriptions, gift cards, and services are final and non-refundable. This policy exists because:
- Digital products are delivered instantly and cannot be "returned"
- Subscription codes and gift cards are activated immediately upon delivery
- We cannot verify if a digital product has been used or shared after delivery
- Our pricing model accounts for the finality of digital sales
Before You Purchase
We strongly encourage all customers to:
- Carefully read the product description and requirements
- Verify compatibility with your device, region, or platform
- Ensure you are purchasing the correct product variant
- Review the subscription duration and terms
- Contact our support team if you have any questions
Taking these steps before purchasing will help ensure you receive exactly what you need and avoid any potential issues.
Exceptions
In rare circumstances, we may consider assistance on a case-by-case basis. Please note that these exceptions are not guaranteed.
May Be Eligible
- Invalid or already redeemed codes upon delivery
- Duplicate orders made within minutes by accident
- Technical errors caused by our system during purchase
- Product not delivered within 48 hours with no explanation
Not Eligible
- Change of mind after purchase
- Ordering wrong product or variant
- Regional compatibility issues (check before buying)
- Issues with third-party platforms (Netflix, Spotify, etc.)
- Account suspension by streaming service
Important: You must contact us within 24 hours of purchase with proof of the issue to be considered for any exception.
Contact Us
If you experience any issues with your purchase that you believe falls under our exceptions policy, please contact our support team immediately.
Email Support
Please include your order ID and a detailed description of the issue. Our team will respond within 24-48 hours.
support@ottsewa.storeAgreement
By making a purchase on OTTSewa, you acknowledge and agree to this refund policy. If you do not agree with these terms, please do not make a purchase. We recommend reviewing this policy before each purchase.